This paper develops two models of the reference interview: (1) the Need-Oriented Model, which emphasizes identifying the client's information needs and allows for a broad-ranging diagnostic interview; and (2) the Question-Oriented Model, which is constrained by the client's initial question and focuses on refining that specific question,…

The director of the Buros Institute of Mental Measurements describes the "Mental Measurements Yearbook,""Tests in Print," the institute's online database, its symposium, and symposium books. Suggestions to librarians for increasing effectiveness of service to users of tests are included. (Author/EM)

Describes the experiences of the University of Southern California at Los Angeles (UCLA) Biomedical Library in testing MEDLINE on CD-ROM. Preparations for testing are discussed, as well as patron response to the system, measured by evaluation forms, and implications for libraries providing new technological tools for patrons. (MES)

This paper describes the provision of end-user search services in the libraries of the University of Ottawa using BRS/After Dark. It is noted that the service--Online After Six--is available during the evening hours to university faculty, students, and staff and to the general public. Program planning stages, service regulations, fees charged, and…

During the spring semester of 1987, the University of Arizona implemented an experimental information desk as a means of improving the quality of service to patrons by relieving congestion at the reference desk. Services at this desk, which was staffed by reference personnel during the first phase of the project, included serving as the initial…

Proposes five measurable indicators to assess effectiveness of young adult library services program: proportion of eligible young adults served; success rate in using library; appropriateness of collection; proportion of young adults participating in library programs; and proportion of cross-age programs held involving adolescents. Twenty-seven…

Twelve online searchers in several reference departments in a major urban university library were interviewed to identify the criteria that are present in successful searches from the searcher's perspective. The study was designed to show that successful searching requires active participation by both the searcher and the patron throughout the…

This study evolved from a survey of all academic libraries in Georgia, designed to identify current online activities in the state's academic libraries, and to predict future directions and trends. The information was gathered to provide a pool of data for comparison, planning, management, and administration of online services, and to serve as a…

This paper describes how four classes of high school students were introduced over a 2-year period to the concepts and terminology of online bibliographic searching, instructed to formulate their own search strategies, and received the opportunity to observe their strategies executed by a skilled searcher on various selected databases. It also…

Provides practical information for librarians beginning to use online searching for reference services at the high school level. Selection of equipment, software, and database vendors are discussed, as well as financing, involvement of the school administration, and working with users to determine their information needs. (CDD)

In academic libraries, online searching services and reference departments often have to compete for a share of financial and personnel resources. This paper examines how San Jose State University Library solved the problems of shrinking budgets, space constraints, and loss of trained searchers by integrating the online search service into the…

This study conducted at Texas A&M University compares two types of training approaches using ERIC SilverPlatter (ERIC SP). Education students received either: (1) a one hour training session on basic search commands and strategies, or (2) a four page instructional handout that described basic search commands, Boolean logic, and special…

Describes how a librarian, assisted by a knowledge engineer, developed a computerized reference assistance system for a separate government documents department. Rationale for the expert system, problems in selecting reference materials and user questions to computerize, and the formulation of a workable human/computer interface are covered. A…

Proposes that the concept of the traditional reference desk as the center of reference services in academic libraries is a tradition that should be examined in light of new technologies and changes in the way people find and use information. An alternative or supplementary model is delineated. (Author/CDD)

Eight articles serve as an introduction to the growing presence of technology in libraries. Topics covered include going online with microcomputers, a selection guide to database management software, sensible groundrules for circulating software, selection of software for microcomputer centers, and setting standards for microcomputers in…