This discussion of potential uses of mediation as a management and communication tool focuses on the library setting. The nature of conflict is considered, and the concept, basic principles, and applications of mediation as a form of conflict resolution are presented. The four steps in the mediation process are then described: (1) Introduction,…

This qualitative study investigated the types of conflict elementary principals encounter and the behaviors of the principals that led to successful or unsuccessful results of those conflict situations. The Critical Incident Technique was used as the means of gathering data for this study. Data were gathered from 32 principals in a midwestern…

The use of paraprofessionals on the teaching team has helped teachers maximize use of their professional and technical skills, but has also made it easier for several problems to develop. Teachers cite problems in authority and role confusion, personality conflicts, misalignment of instructional priorities, and task inefficiency. These problems…

This discussion of the mentor/protege relationship in the library setting begins by examining the benefits of mentoring for both individuals and the organization. Characteristics of mentors, guidelines for self-assessment of strengths and weaknesses for a potential mentor, and protege characteristics that will attract a mentor are outlined.…

There are no simple answers to the tricky business of managing conflict within organizations. Almost every conflict is a unique case with its own issues, participants, dynamics, and consequences. Still, it appears possible to differentiate between organizations that handle conflict productively and those that do not. Successful organizations view…

Research administrators can avoid falling into bureaucratic traps by (1) understanding what is important and what is subordinate to it; (2) becoming a better manager; and (3) improving public relations by being more accessible, soliciting complaints, consulting, supporting clients, making the rules work for clients, and educating clients.

A Canadian public higher education official comments on the use of performance indicators for evaluating and funding higher education institutions. Focus is on putting the controversy over their use into perspective by narrowing the issues and arguments, clarifying them, and acknowledging inherent limitations of performance indicators. (MSE)

The use of neutrals in higher education collective bargaining is considered, with specific reference to a pilot project in which a neutral worked for over a year with the administration and faculty union at a two-year public community college. Eighteen propositions that may promote the creative use of third parties are offered, including the…

This document presents a critical analysis of two of the most popular types of programs that schools have implemented to prevent violence among students: (1) mediation programs, and (2) conflict resolution curricula. While both promote interpersonal skills necessary to prevent violence, their effectiveness has not been evaluated adequately. These…

Education must be served by education law. This chapter analyzes determinants to education law and recommends that corrective inquiry begin with the National Organization on Legal Problems of Education (NOLPE). Special interest advocacy groups can be deterrents to education law. For example, the Supreme Court made contradictory decisions in 1982…

This paper addresses three levels of change in political and educational relations. Level one focuses on educational systems' service functions; level two involves adjustments of educational politics; and level three entails conditions of conflicts about education falling within states' general politics. Politicization refers to conflict…

A school board member describes how the use of four elements helped the board win public support for a referendum that was strongly opposed by an organized, respected committee: (1) Use of the media; rather than inviting press coverage of arguments by holding large public meetings, the board held numerous small, informative meetings. In this…

When a college/university employee feels that his/her rights have been abrogated, the human resource department and in-house legal staff should be prepared to conduct a comprehensive, objective, and professional investigation. Such issues as proof of misconduct, "reasonable grounds," negligent investigation claims, and defamation claims are…

This paper provides techniques and resources for integrating peace education into early childhood education programs. After discussing the history of peace education in the United States and its role in an increasingly diverse society, the paper provides curriculum ideas and best practices for use in early childhood peace education. The need to…

This paper examines the degree to which women faculty and administrators are able to engage in connected knowing and interdependent definitions of self and reality within an institutional environment that values and rewards individualism, separateness, competition, and objectivity. The paper notes that connected knowing is essentially the process…