Compares the results of an interlibrary loan (ILL) user satisfaction survey conducted among the Greater Midwest Research Library Consortium members with institution-specific data from Iowa State University and University of Arkansas. Discusses contrasts in policies in light of results that show significant differences in supplier charges per…

Most of 814 academic libraries surveyed allow onsite access to unaffiliated users, and many give borrowing privileges to certain categories of users. Use of library computers to access library resources and other computer applications is commonly allowed although authentication on library computers is increasing. Five tables show statistics.…

Describes the Mudge Matrix model, a technique that assigns weights through a series of comparisons, which was developed and applied to librarian's salaries at Indiana University libraries in order to examine inequities. Criteria included external and internal contact with libraries, supervisory capacities, independence, responsibility levels, and…

Discusses the impact of Internet access on library reference services based on 1994 interviews with almost two dozen university librarians. Highlights include library policy, overcrowded workstations and methods of controlling use, recreational use of terminals that interferes with more formal library use, restriction as a form of censorship, and…

Published 10 times a year, Systems and Procedures Exchange Center (SPEC) Kits and Flyers contain information on issues of concern to libraries and librarians; they are the result of surveys on topics related to practice and management of library programs in the Association of Research Libraries (ARL). This document focuses on the organization of…

This case study examines social influences in research libraries' collection development. It shows that individuals' ideologies and political agenda shape their impression of user needs and their decision making. The study also reveals how the institution's operating structures, campus politics of interdisciplinarity, personnel deployment, and…

Describes a survey of public libraries that addressed the presence of latchkey children in libraries, library policies regarding this population, and services that are or should be offered. In-depth interviews with 10 librarians explored ideal responses to latchkey children, advice on library services, and community services for children. (14…

Reports on a study of the impact of CD-ROM on online searching at an academic library. Data are presented on online connect time, numbers of online users, and types of users of various services. The effects of library policy and fees are discussed. (MES)

Reviews recent media treatment of the issue of selection and censorship of print and nonprint materials for school-age children in Australia, and discusses the findings of a survey which investigated actual practices in schools and attitudes of teacher-librarians. (37 references) (LRW)

Discusses serials cancellations; reviews library collection assessment policies and reasons for assessment studies; describes a survey of academic health sciences libraries that examined serials cancellation projects, including the decision-making process, regional or national cooperation, and the methodology used; and explains a generic serials…

Describes results of a survey of Canadian academic libraries that was conducted to determine the provision of services to the disabled, i.e., students with visual, hearing, or motor deficiencies. External resources are described, the role of library staff is emphasized, and library policy statements concerning the provision of special services are…

The objectives of this survey were: to gather information on the development of institutional information technology policies and guidelines for responsible computing and use of electronic information; to identify the scope of such policies and guidelines; and to determine the role of the library in the development and/or use of the policies and…

The purpose of this guide to local history resources in Ontario (Canada) public libraries is to evaluate current trends, problems, and innovations, including the use of new technologies. The guide was developed from a survey of Southern Ontario Library System (SOLS) members; a total of 58 libraries provided information about their local history…

There are many different approaches to the concept of "quality," which focus on both "what" defines the quality of a service and "who" defines quality. A study funded by the British Library (England) sought to define an approach to quality appropriate for the delivery and effective management of public library…

This survey was conducted to determine to what extent ARL (Association of Research Libraries) libraries permit food and drink to be consumed in library facilities, whether there has been a shift in recent times toward a liberalization of policy and practice, how restrictions are enforced, and whether there are particularly successful strategies…