In this paper, we explore the relationship between differing conceptualisations of competence, and the implications of these differences for the enacted workplace curriculum and its pedagogical epistemologies. We argue that when competence is understood as a set of stand-alone attributes that reside within an individual, it limits and over…

The present study tested an extended version of Voydanoff's "differential salience vs. comparable salience model" in a sample of German service workers. Our findings partially support the model in a different national/cultural context but also yielded some divergent findings with respect to within-domain resources and boundary-spanning…

The relative effects of daily and weekly feedback on customer service behavior at a gas station were assessed using an ABC within-subjects design. Four critical service behaviors were identified and measured daily. After baseline (A), weekly feedback (B) was introduced, and daily feedback (C) was introduced in the next phase. The results indicated…

The current study examines English-speaking learners of Spanish and their pragmatic development of request forms during a six-week immersion program in Madrid, Spain. Elicited production and intuition data were analyzed, focusing on personal deictic orientation, directness evidenced by clause type, and the use of "por favor"…

As a marginalized region of the world, the rural Gansu Province of northwestern China provides an informative canvas on which to examine and understand the ways in which education contributes to the lives of local Muslim women and supports their goals for work. Specifically, this article highlights the role education plays in the life of one young…

The relevance of the article is conditioned by the exceptional importance of the social infrastructure for the development of the state, society and each individual. Social infrastructure ensures the development of the municipal unit, satisfaction of the basic needs and interests of the population, creation of the conditions for its subsistence…

This paper illustrates the factors and features of the revival of paid care and domestic work in Italy. While Italy is experiencing a boom in the recourse to carers for the elderly, there is not a corresponding expansion in paid private childcare, in spite of growing female employment and limited public services for children. One of the reasons…

This article is based on a study of the changing meanings and experiences of citizenship and participation for young people in transition from primary to secondary school. One of the primary concerns of the study is to better understand how different professional practices impact upon young people's uptake of participation and adoption of civic…

This article examines website headings used by "Fortune" 500 companies in their efforts to inform stakeholders about corporate social responsibility (CSR). Instead of using "Corporate Social Responsibility" as a heading, companies often use specific terms to identify various CSR initiatives. The purpose of this article is to identify common…

The aim of this study was to develop a store service operations practice course based on simulation-based training of video clip instruction. The action research of problem-solving strategies employed for teaching are by simulated store operations. The counter operations course unit used as an example, this study developed 4 weeks of subunits for…

This paper aims to examine the combined effects of self-efficacy and organizational culture on employees' transfer of knowledge/skills acquired through training. The questionnaires were distributed to 252 newly hired employees working in a service organization in Greece. Each of the independent variables examined added incrementally to the…

As the number of university students taking part in exchange programs abroad increases, students are becoming more aware of the importance not only of improving their general language skills, but also of developing academic language skills that will prepare them for their stay and study in transnational higher education contexts. Concurrently, the…

The paper is based on a study of apprentices in retail and motor vehicle maintenance in England and Germany, exploring their perceptions of themselves as learners over time and in particular learning environments. The study combines biographical interviews with participant observation in colleges and workplaces. The paper examines the concept of…

Creativity research on the personality approach has focused on the relationship between individual attributes and innovative behavior. However, few studies have empirically examined the effects of positive psychological traits on innovative behavior in an organizational setting. This study examines the relationships among creative self-efficacy,…

This study combined demographic and institutional explanations of women's employment, describing and explaining the degree to which mothers in industrialized societies are less likely to be employed than women without children. A large number of cross-sectional surveys were pooled, covering 18 Organisation for Economic Co-Operation and Development…