Discusses results of a study that produced a preliminary sense of reference librarians' experiences in adapting reference practice to the digital environment, and described their own views about digital reference. Considers reference interviews, digital reference service quality and standards, and types of questions best suited to digital…

Outlines the use of proxy Web servers by libraries and reports on a survey on their use in libraries. Highlights include proxy use for remote resource access, for filtering, for bandwidth conservation, and for gathering statistics; privacy policies regarding the use of proxy server log files; and a copy of the survey. (LRW)

Two librarians at Western Oregon State College, a small liberal arts institution serving 4,000 students, rebuilt the library's test collection in 1990 and, in the process, broadened it beyond its traditional education and psychology emphasis into an interdisciplinary collection. At the outset, the project received generous funding and an annual…

Presents a model that calculates the conditions under which a library may adopt a highly service-oriented online catalog access policy at minimum additional cost. The use of arrival rates, service rates, and queueing calculations to arrive at a cost-effective policy is explained. (Author/CLB)

This SPEC (Systems and Procedures Exchange Center) Kit reports results of a survey that examined how Association of Research Libraries (ARL) members currently provide printing services to their users and how the costs of those services are covered. Of the 122 members surveyed, 62 responded. Included in the responses was information on main, law,…

The purpose of this College Library Information Packet (CLIP) Note is to study the characteristics of library Web site policies and to provide small college and university libraries in need of such policies the tools to develop them. This study does not attempt to critique these policies but serves to document current practices smaller academic…

This document reports on a study tour of Canadian schools conducted by the Sri Lanka Ministry of Education. The purposes of the tour were to: develop an awareness of the scope of modern school library programming; investigate the aspects of implementation of a modern school library program including staffing, facilities, educational programming,…

Presents a study on Illinois library directors' knowledge of the American Library Association's (ALA) Code of Ethics; 180 questionnaires (out of 252) were returned. Results suggest that a segment of the library profession is aware of the ALA Code of Ethics and is strongly supportive of the statements therein. (Author/AEF)

Examines the 80/20 rule that relates to productive sources in a bibliography. Highlights include applications in library acquisition policies, library circulation and weeding policies, science policy studies, information science, and econometrics; formulae of Burrell and of Egghe; probabilistic proofs; geometric distributions; Lotka distribution;…

Formulas from the "Standards for College Libraries" were used to compare the recommended collection size and number of professional librarians with the actual size of the collections and number of librarians for a random sample of Baccalaureate I and II colleges. Results revealed that significant numbers are not meeting the "Standards" in these…

Staff members of the Weber County Library System in Utah were studied in a research project to determine the effect on staff knowledge of library policies and procedures of (1) an employee handbook and (2) the handbook supplemented by a formal orientation procedure. Data were obtained from three randomly selected groups of library staff members in…

To improve its service, the Offa (Nigeria) township library conducted a user study. The investigation found that 51% of users were students ages 19 and below and that 78% were males. Most users wanted extended hours, improved newspaper collections, more accurate shelving, and a consistent lending policy for all materials and users. (PEN)

Discusses problems with patron Internet access in academic libraries and describes a study conducted at Northwestern University (Illinois) that used Internet tracking software to assess user Internet behavior. Topics include Internet use policies; pornography; and loss of control over library services and information content that is provided. (LRW)

Public libraries implementing public access to the Internet are faced with making new usage policies. This study examined 75 public library Internet access policies and identifies 26 policy elements. Finds consensus in disclaimers for libraries, parental responsibility for children, warnings about potentially offensive material, and loss of…

Describes results of two collection condition surveys conducted at the University of Kansas libraries, one of which examined materials returning from circulation and the other which examined the general collection. Paper condition, text block condition, binding, and mutilation are discussed, and the impact on long-term preservation planning is…