Introduces a generic, application-independent model of human-computer information-seeking dialog, the Conversational Roles (COR) Model, and reviews the theoretical background. COR is represented as a recursive state-transition-network that determines legitimate types and possible sequences of dialog acts, and categorizes dialog acts on the basis…

Discussion of computer-mediated communication (CMC) focuses on a study that examined the similarity between computer bulletin board users' perceptions of individuals from whom they received messages and the users' perceptions of the computer itself. Hypotheses tested are explained, mechanomorphism is discussed, and implications of the findings for…

Discusses usability testing as a tool for evaluating the effectiveness and ease of use of academic library Web sites; considers human-computer interaction; reviews major usability principles; and explores the application of formal usability testing to an existing site at the University at Buffalo (NY) libraries. (Author/LRW)

This paper focuses on graphics and how they can be created, in real time, from information stored in a database, and the application of this technique to computer-assisted instruction (CAI). It is noted that this is a special case of the general trend towards endowing instructional systems with a degree of decision-making or design expertise, as…

Excerpts from a transcript of computer "conversations" provide the basis for a study of how people manage ongoing interaction, given the constraints of computer-mediated discourse, and whether any unusual conventions are used in doing so. The discourse was analyzed using address, topical references, and adjacency pairs to link the…

This paper is concerned with providing automatically generated online explanations to the user of a user interface or "tool" about what the interface can and cannot do, and what parameters or options are available or required with a given command. The COUSIN interface system, developed at Carnegie-Mellon, supplies a cooperative…

This report describes the principal findings and recommendations of a 2-year Rand research project on machine-aided knowledge acquisition and discusses the transfer of expertise from humans to machines, as well as the functions of planning, debugging, knowledge refinement, and autonomous machine learning. The relative advantages of humans and…

This dissertation reports the development and application of a new methodology for the measurement and evaluation of interactive computing, applied to either the users of an interactive computing system or to the system itself, including the service computer and any communications network through which the service is delivered. The focus is on the…

A primary goal of this project was to develop an interface that would provide direct access for inexperienced users to existing online bibliographic information retrieval networks. The experiment tested the concept of a virtual-system mode of access to a network of heterogeneous interactive retrieval systems and databases. An experimental…

Model building techniques from Artifical Intelligence and Information-Processing Psychology are applied to human-computer interface tasks to evaluate existing interfaces and suggest new and better ones. The model is in the form of an augmented transition network (ATN) grammar which is built by applying grammar induction heuristics on a sequential…

The paper attempts to provide a general framework for dealing with management information systems (MIS). An MIS is defined to have the following characteristics: (1) related to ongoing activities of an organization, (2) a man-machine system, (3) composed of a collection of subsystems, and (4) oriented around a large data base. An MIS places a…

Reviews aspects of the relationship between machine learning and information retrieval. Highlights include learning programs that extend from knowledge-sparse learning to knowledge-rich learning; the role of the thesaurus; knowledge bases; artificial intelligence; weighting documents; work frequency; and merging classification structures. (78…

Gutman's means-end theory, widely used in market research, identifies three levels of abstraction: attributes, consequences, and values--associated with the use of products, representing the process by which physical attributes of products gain personal meaning for users. The primary methodological manifestation of means-end theory is the…

This first of two related articles by the same authors describes the philosophy, design, and implementation of an experimental translating computer system, CONIT, whose purpose was to investigate techniques for simplifying access to, and operation of, bibliographic retrieval systems. Forty-one references are cited. (FM)

This second of two related articles by the same authors evaluates the performance of an experimental translating computer system, CONIT, whose purpose was to investigate techniques for simplifying access to, and operation of, bibliographic retrieval systems. Forty-two references are cited. (FM)