The analysis of calls to a help desk, in this case calls to a computer help desk, can serve as a rich source of information on the real world problems that individuals are having with the implementation of a new technology. Thus, we propose that an analysis of help desk calls, a form of problem-based inquiry, can serve as a fast and low cost means…

The demand for information technology (IT) or information systems (IS) personnel remains strong, despite the cyclical downturn in the technology industry. The field continues to offer good salaries, challenge, and high levels of job satisfaction. The IS profession needs to attract the best and brightest students to the field to satisfy the needs…

This paper focuses on developing a relatively simple method for analyzing web-logs. It also explores the challenges and benefits of web-log analysis. The study of student behavior on this site provides insights into website design and the effectiveness of this site in particular. Another benefit realized from the paper is the ease with which these…

Many colleges and universities require incoming students to demonstrate a prescribed level of computer proficiency. Currently, many educational institutions offer introductory computer courses to assist students in meeting this requirement. Other institutions are considering eliminating introductory computer courses with the expectation that…

This article describes a study of children's electronic books (e-books) technology. In particular, the focus is on devices used to access children's e-books, current available e-books and an e-book builder specifically for children. Three small case studies were conducted: two to evaluate how children accept the devices and one to test the ease of…

Many school districts (SDs) use the World Wide Web (WWW or Web) to disseminate a wide variety of information about things such as district events, policies, and a wide variety of student information. On-line barriers limit the accessibility of the WWW for persons and students with disabilities and thus can limit their access to vital information.…

This article focuses on the Web-based resources available to low-income students as they build their perceptions, make their decisions, and engage in financial aid activities. Data are gathered from the results of six focus groups with low-income high school students attending urban high schools. Findings suggest that low-income students do have…

A review of the standards developed through 22 national occupational skill standards pilot projects funded by the Departments of Education and Labor focused on how they are being used in education and how to improve their use. Although occupational clusters have long played a role in education, the mix of clusters and the use of them varies widely…

Hiring is an enormous challenge in today's Information Systems (IS) organizations due to the heavy demand for graduating students. This paper reports on a study to determine what factors IS students consider important in evaluating potential employers. Initially using an open ended survey approach, 28 upper level IS students were asked to identify…

This study was conducted to determine whether or not collaborative hypertext affects learning outcomes in the learning of basic concepts in informatics. The researchers organized two university courses about the basics in informatics using collaborative hypertext and two courses without collaborative hypertext. Learning was analyzed, and this…

This book on evaluating social programs is an outcome of the Job Training Partnership Act (JTPA) Evaluation Design Project, which produced a set of 10 guides for the evaluation of state and local JTPA programs. This book distills ideas from these guides and applies them to a larger context. Part 1 presents a general approach to program evaluation…

This inventory provides profiles, tables, and listings of automated library activities at 115 Association of Research Libraries (ARL) institutions. The library profile covers 18 functions: (1) acquisitions; (2) serials check/claim; (3) serials/union list; (4) authority control; (5) cataloging/utility; (6) cataloging/local; (7) circulation; (8)…

North Carolina Agricultural and Technical State University at Greensboro is described in this case report, one of a series in a study of developing colleges and universities funded in the Advance Program of Title III. Historically a black institution, A & T now provides diverse academic programs to an increasingly diverse student population.…

In a study designed to identify information needs of persons who make management decisions about public school vocational education programs in Texas and who develop ways to meet these needs through use of a management information system, particular emphasis was given to the information needs of management within the Texas Education Agency…

A study was conducted to determine the feasibility of using the computer-based Synagraphic Mapping Program (SYMAP) and the Statistical Package for the Social Sciences (SPSS) in formulating an efficient and accurate information system which Creek Nation tribal staff could implement and use in planning for more effective and precise delivery of…