A study of women's employment in European call centers showed that "feminine" social skills (communication, interpersonal) are considered central to the work; women are concentrated in the lowest paying jobs; and the highly regimented work organization limits further skill development. On the other hand, women's competencies are valued…

Intended for early school-leavers of all population groups in South Africa, this publication provides basic information on post-school pre-tertiary training. (This training is outside the normal school context and before a Standard Ten or senior secondary school level has been obtained.) Chapter I describes training institutions and schemes and…

A study was conducted to examine the model of public relations practiced and level of research utilization in service versus manufacturing organizations. The study was a secondary analysis of a survey of the International Association of Business Communicators conducted in August 1987. Questionnaires were mailed to 760 people from the 1987…

A study examined the way in which stockpiling job applications affects a firm's search for a new employee when an opening arises and the extent to which employers make use of applications they have stockpiled. Data on these questions were obtained from a survey of 2,264 employers that was sponsored by the National Institute of Education and the…

Every one of the 20 fastest-growing occupations, as listed by the U.S. Bureau of Labor Statistics, is in the service sector. Nearly all of the 15 million jobs that have been created since the November trough of the 1982 recession have been in the service sector. About half of these jobs pay at least $10 per hour, and those paying minimum wage or…

The cultural tradition of public service and "technocratic mindedness" have influenced and shaped the teacher's role. Interviews with teachers illustrate aspects of the nature of limits and role boundaries. Instances and meanings of contrary teacher actions are discussed. (DF)

Affect, curiosity, and socialization-relation were explored as potential mediators of the relationship between both state and trait affect and job performance. The cross-sectional sample consisted of 81 women and 152 men between the ages of 17 and 50 or older. The typical participant was a male Caucasian under the age of 40 with some college…

Studied is the bureaucracy in Thailand, and access to an promotion within the system--or the "degree of openness" in the Thai public service. The key dependent variable is occupational attainment. Some key intervening variables include educational attainment, total job experience, sex, and regional remoteness of early schooling. (KC)

When knowledge, skills, and abilities of four job classes (secretarial/clerical, managerial/administrative, professional/technical, service) were identified, 68% of those determined important for managerial/administrative were also important for secretarial/clerical. Job analysis proved useful in identifying possible career paths, and potential…

In 1993, about 93 percent of respondents previously surveyed in 1992 were reinterviewed as part of a study of the impact of labor market programs in postsocialist Hungary. The surveys investigated the impact of retraining and public service employment (PSE) on labor market success by comparing outcomes for participants to others who were…

A study was conducted of professional socialization, public service values, and political orientations of the state administrators in Kentucky. A sample of 3,000 Kentucky public managers was mailed a six-page self-administered questionnaire in three waves. A response rate of 49 percent generated 1,467 usable questionnaires. About 69 percent of the…

Three alternative sets of occupational employment projections for the 1978-90 period all show high growth for white collar and service categories but slow growth for blue collar workers and decreases among farm-workers. (Author)

Reports on the state of strategic planning for education and training in service industries, manufacturing, retailing, and entertainment organizations. A questionnaire surveyed 200 training managers in organizations of over 5,000 employees headquartered primarily in the Pacific Northwest and revealed that strategic planning is becoming a priority.…

Although the incidence of contingent work--jobs that are structured to be short term or temporary--declined between 1995 and 1997, it continues to be more common among women, youth, students, part-time workers, and in the construction and services industries. Contingent workers are also found in both high- and low-skilled occupations. (Author/JOW)

This paper explores the results of applying a diagnostic questionnaire for measuring the dimensions of a learning organization in a resource squeezed service organization. The questionnaire was conducted as the first stage of an ethnographic study of workplace learning in an aged care organization. It was distributed to the 600 employees in nine…