Purpose: The paper seeks to show the contextualisation of call centres as a work-specific ethnographically and culturally based community, which, in turn, influences pedagogical practices through the encoding and decoding of cultural texts in relation to two logics: cost-efficiency and customer-orientation. Design/methodology/approach: The paper…

This article explores variation in address in contemporary Swedish in Sweden-Swedish and Finland-Swedish. The research is part of a large-scale Australian project on changes in the address systems of French, German and Swedish. The present article focuses on results from 72 social network interviews conducted in Sweden (Gothenburg) and Finland…

Adult education and ICT (information and communication technology) are intrinsically linked and ICT infiltrates every part of our lives. As those who have grown up and been educated in the ICT age become more prominent in society those who were not find themselves with the distinct possibility of becoming second-class citizens if not so already.…

A survey of 80 management, supervisory, and administrative level employees in a small private hospital (32 responses) in the northeastern United States examined beliefs about the relative effectiveness of different career strategies and worker characteristics, such as age, work experience, company experience, organizational level, and gender,…

This final report describes the conduct of a project that produced a workshop on developing management case studies relevant to public administration in Pakistan from which six publishable cases with teaching notes resulted. The terminal objective for the workshop (that each workshop team would develop at least one extended case study plus a…

A compilation of management case studies concerning public administration in Pakistan and accompanying teaching notes, this document is intended to foster discussion in classes such as the advanced management course in public administration at the National Institute of Public Administration in Lahore, Pakistan. Included are case studies entitled…

The most difficult problem in the financial management of a program of Public Service Employment (or subsidized work-training experience) is the over-obligation of funds. Some training slots are never filled, some trainees drop out early from the program, and others complete their training early. All of these factors "free" funds which…

A study examined efforts of National Association of Schools of Public Affairs Administration member graduate programs to recruit and prepare Black and Hispanic students for government careers. Findings revealed a need for further efforts to enhance educational opportunities for minorities. (Author/CH)

Case studies of the use of Nominal Group Technique are analyzed, and an exercise with public administration students is reported suggesting that perceived levels of participation are higher in interacting than in nominal groups. Assumptions about the politics behind such methods are explored. (Author/CH)

Presents results of an empirical study of the effects of demographic trends on a local government occupational group--public welfare workers. Considers effects of these trends on managers' abilities to foster new ideas, to achieve affirmative action goals, and to ensure employee motivation, performance, and productivity. (Author/CH)

The continued high visibility of occupational certification programs and their increasing presence in secondary and postsecondary educational institutions raises questions about the value of these credentials for those seeking entry into the workforce. Of note is the message or signal an occupational certification sends to employers of entry-level…

The shift in employment from manufacturing to services in 1981-86 slowed the increase in average annual pay of U.S. nonagricultural workers, with greater impact in nonmetro than metro areas. However, the distribution of employment in high, middle, and low paying jobs changed little. (Author/SV)

This case study examines seven local, state, and federal agencies in Oregon that have track records of success in moving women into management positions. Information from managers is used to define action steps for agencies concerned about affirmative action. (JOW)

Responses from 95 managers and 127 high school students employed in service and retail jobs agreed that social competence is more important than personal competence, indicating that managers might stress social competence practices in dealing with subordinates. (SK)

Provides a detailed investigation of retention and exit patterns in the federal civil service. Discusses federal pay and turnover, changes in the federal workforce, and the impact of retention problems on the quality of federal workers and on affirmative action. (JOW)