Data from 238 Canadian employees in human services, service/sales, management, clerical, and physical labor occupations indicated that hose performing "people work" did not have significantly higher emotional exhaustion. There were differences between job-focused emotional work (work demanding emotional expression) and employee-focused…

A study of women migrant domestic workers in the USA and their reasons for participating and persisting in community-based literacy and ESOL programmes is presented. Case studies and themes were developed about the women's experiences of work life and how it connected to their programme participation. The findings revealed that the women had…

As in developed countries, China's service sector has become the main job creator, the country's labor force is better educated, and the average age of the employed is rising. Driving those phenomena are a fast-paced employment restructuring and a growing private enterprise at the expense of state and collective ownership. (Author)

Analysis of 1994-95 data on customer service representatives in 303 banks revealed a positive relationship between high-involvement work practices (quality circles) and extensive use of information technology (IT) to support sales. Use of IT to automate routine processes and no quality circles were associated with lower wages. (Contains 55…

Discusses job displacements and layoffs from 1983-87. Reports that, despite more layoffs in the service sector, the displacement picture has improved. (JOW)

Examines the connections among service employment, occupational structure, and distribution of earnings in the 130 largest U.S. metropolitan areas. Concludes that service sector employment increases earnings inequality for men and women through disparities created by high and low earners, respectively. Contains 61 references. (SV)

Data from 622 workers (83% in hospitals, 17% banks) showed that workers who perform emotional labor (requiring public contact and production of emotional state in customers) are no more likely to suffer emotional exhaustion, especially those with higher job autonomy. Women and those with high autonomy express more job satisfaction. Self-selection…

The dual system of vocational education and apprenticeship in Germany originated in the crafts sector, with predominantly male participation. As the services sector rapidly expands, the question arises whether small businesses in this sector will be able or willing to follow the dual system. (Contains 55 references.) (JOW)

Analyses whether the participation of workers in general, sector-specific, and firm-specific training affects their expectations on job mobility within or outside the call centres sector. Distinguishes between the perceived difficulty to find an equally attractive job and the inclination to quit for another job. Employing data on 525 call centre…

De-industrialisation and the development of the "service economy" have had a profound impact on the nature of work and employment in contemporary Britain. Theories of post- and reflexive modernity argue that individuals are able to reflexively reconstruct their identities in line with new social and workplace requirements. Yet,…

Purpose: The purpose of this study is to explore a range of training practices adopted by multinational companies (MNCs) operating in Asia. It investigated the level of training expenditure, the nature of training programs offered and the concerns about training in MNCs. Design/methodology/approach: Data were obtained through a survey of 529 MNCs…

This study of the unusually high level of labor force participation in the Hawaiian Cambodian community includes descriptions of what Cambodians do in Hawaii, demographic descriptions of the community and household units, a description of the influence of the welfare system on the Cambodian community, and ethnographic descriptions of the lives of…

The principal findings from a 1988 study of the effects of privatization--the transfer of traditional government activities to the private sector--in 28 cities and counties are the following: (1) jobs created by firms taking over a public function constituted about 80 to 90 percent of the jobs lost in the public sector; (2) only about 7 percent of…

This 1979 study sought to explore the potential for semi-retirement of University of Washington staff ages fifty-six and over and persons retired from the University during the prior five years. The study focused on the attitudes, interests and work-related characteristics, and behavior of workers as they approach the transition to retirement.…

Analysis of data for a set of suburbs in the Chicago, New York, and Los Angeles regions demonstrates that Blacks who leave the inner city do not relocate to those suburbs that are attracting job growth but are likely to find themselves still at a remove from better job opportunities. (DM)