Framed by family engagement frameworks, this study presents four types of interactions college access professionals (CAPs) have with the families of underrepresented college-going students - inconsistent communication, transactional exchanges, student-family mediation, and trusting relationships - to explore the nature of family-educator…

The field of student affairs has seen an exodus of staff members over the past few years. Employee attrition, however, is not a new problem in student affairs. This grounded theory study aimed to understand why student affairs professionals leave the field. Based on interviews with student affairs professionals who left the field between March…

Through an unsustainable moniker that often receives no reprieve, Black women student affairs professionals become the institutional fixer--the StrongBlackWoman who can do all. Through a raced and gendered expectation, they support the needs of their students, many of whom are students of color. This effort creates a precarious double bind that…

Through outside-the-classroom activities (OCA), college students accumulate currencies for graduate school or the workforce. Because parents' education level may foster both the ability and predisposition to participate in OCA, insight into its connection to this type of participation may help practitioners and policymakers tailor students' campus…

Using a systematic literature review approach, this article examines the expanding landscape of LGBTQ+ student affairs in higher education. In reviewing 38 pieces of scholarship, several themes emerge about this line of work: how LGBTQ+ student affairs work came to be, how students experience LGBTQ+ centers, and ongoing organizational concerns.…

One of the most impacted areas in higher education is the field of student affairs (Lynch, 2017). While job satisfaction is problematic in higher education; only 1% of professionals are "extremely satisfied" with their job, giving the field a much lower overall satisfaction level than many other occupations (Kinman & Wray, 2014).…

This qualitative study explored how U.S. higher education/student affairs (HESA) master's graduate preparation programs and curriculum socialized graduates for full time HESA work abroad post-graduation. Participants revealed that the formal curriculum was U.S.-centric in classroom conversations, course projects, and electives. The informal…

This research gathered data from mid-level enrollment management practitioners to understand how they experienced the implementation processes designed to operationalize student services to support their traditional university's fully online distance education operation. Findings suggest that a strategic implementation plan, readiness assessments,…

Using a constructivist narrative inquiry approach, this manuscript examined the stories of 10 early-career student affairs professionals to understand how they made sense of their experiences of free speech events at public higher education institutions. Each professional participated in three semi-structured interviews to provide insight on their…

Given the rapid increase in tertiary enrollments in Trinidad and Tobago over the past 2 decades, there is a critical need for locally based research to guide practice in student support services. The purpose of this study was to explore the relationship between the work of student support services--in particular, students' interactions with…

Now in its twelfth year, the "2020 Student Financial Services Benchmarking Report" has become a key component in our efforts to help institutions compare their key financial indicators against national averages and self-selected institutional peer groups. [For "2019 Student Financial Services Benchmarking Report," see ED608470.]

This multiple case study analysis investigates the culturally engaging nature of a US campus for international students using the Culturally Engaging Campus Environments (CECE) model. Semi-structured interviews and professional development workshop observations were conducted with six faculty and administrative leaders who work closely with…

Although there is a growing body of research that suggests the mental health of graduate students differs from that of their undergraduate counterparts, studies examining international students at the graduate level are scarce. This study therefore compares mental health diagnoses, challenges and stressors experienced, and use of mental health…

Higher education scholars have varied views about the importance of moral experts for college students. To complicate matters, higher education scholars and student affairs professionals often have little knowledge of students' perspectives regarding such questions. This article provides a longitudinal case study analysis of students at a…

Data from a qualitative study of 16 undocumented Latinx college students across the U.S. indicated that student affairs educators can support undocumented Latinx students by serving as institutional agents. The main findings from this study indicated there are two main ways institutional agents supported undocumented Latinx college students: (a)…