Examines the lives of New York's new Brazilian immigrants, typically undocumented, White middle class refugees from hyperinflation, who find temporary work as maids, gogo dancers, busboys, and waiters. Finds that most are disheartened by their change in status; predicts that many will decide that their future lies in this country. (DM)

The probability of losing one's job because of a recession is very different for women and men, but, in the last two recessions, gender differences were reduced. The major cause is the relative performance of industries that heavily employ women (such as services) versus those that heavily employ men (such as goods-producing). (JOW)

Analysis of occupational structures in Canada, France, Germany, Italy, Japan, the United Kingdom, and the United States shows divergent paths toward postindustrial society, with different forms of knowledge-based production (service-economy and info-industrial) that reflect cultural and institutional diversity. (SK)

Counter to the results of a literature review, a survey of 281 service company employees found that high management support did not encourage employee participation in career development, but negative management attitudes did. Career satisfaction was correlated with management support and attitudes. (SK)

This longitudinal field study integrates the theories of transformational leadership (TFL) and relationship marketing to examine how TFL influences employee service performance and customer relationship outcomes by transforming both (at the micro level) the service employees' attitudes and (at the macro level) the work unit's service climate.…

Discusses service industries' role in developing economies of rural areas. Describes ways service industries generate employment and local income and blend with a local economy. Summarizes survey of contributions to local economies and what attracted them to their communities for 385 service firms in nonmetropolitan Wisconsin. Tables provide…

Reviews test manuals to demonstrate to counselors the extent of the problem of unevenly developed preferences between the sexes for different activities. To show the outcome of these discrepant interests, labor market statistics on occupational choice are presented. (Author)

A study of individuals with disabilities who had exited rural (n=25) or urban (n=43) school systems, found the employment rate was 81.4% for urban subjects and 72% for rural subjects. Rural subjects were employed primarily in trade/industry, whereas urban subjects were employed in service occupations and trade/industry. (Author/CR)

Bank (n=117) and hospital (n=575) employees who perform interactive service work and whose jobs require them to express emotions that may not be authentic were studied. Although the necessity of good people-handling skills increased feelings of inauthenticity, more frequent work with people and having control over one's work led to less…

Review of statistical data confirms worldwide trends: growth in services, decline in agriculture, and, in manufacturing, decline in industrialized economies but growth in developing ones. Although services are characterized by low productivity growth, certain types (such as research and development) exert positive influence on economic growth. (SK)

In five industries, controlling for other forms of segregation, occupational segregation produces a gap of 11 percent (manufacturing) to 26 percent (services) in male/female wages. The wage gaps from employer and job cell segregation are about 6 percent. Policies such as comparable worth act on occupational and job cell components. (SK)

Current Population Survey data were used to assess the quality of service sector jobs in rural areas and compare them to manufacturing jobs. Results showed that community investment to attract service jobs should be at an appropriate level relative to job quality and be made with an understanding of the risks. (SK)

A new system for classifying occupations was introduced in 1998, reflecting changes to the world of work in recent decades, especially the shift towards more service-oriented and high-technology jobs. (Author)

On the basis of a think-aloud protocol from an experienced public-service translator, this article uses some of the tools of critical-discourse analysis and translation-quality assessment to present a case study of one such public-service translator and to discuss wider implications for others in the profession. (Author/VWL)

Naturalistic observations and interviews with service workers found on-the-job reading was based on knowledge of codes and rules of practice and required problem-solving and metacognitive strategies. Workplace competencies should be considered within their social and cultural context. (SK)