The service-producing sector continues to lead projected employment growth. The 10 industries with the largest projected job growth are all service producers and account for 60% of the net increase in nonfarm wage and salary employment. (Author)

The services and retailing trade industry divisions will account for nearly three-fourths of all new jobs from 1998-2008, a continuation of the 1988-1998 pattern of employment growth. (Author)

Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…

Social Security Administration determines existence and prevalence of 125 sedentary, unskilled occupations in making decisions about disability awards. Surveyed manufacturing and service industries in Chicago to determine extent to which sedentary and light, unskilled jobs and those with sit-stand options actually exist. Found that more light than…

This report compares Vermont's experience with two federally funded programs aimed at reducing unemployment. The first was a Special Work Project (SWP) directed toward providing work experience rather than skill training for welfare recipients, and also for low-income families. A second approach was through the Public Employment Program (PEP).…

Trainees in a Public Service Employment program may find work training as paraprofessional aides in manpower agencies, social services, and human services. The work experience is valuable for the trainees. However, the actual structure of their training needs close attention. Supervisors are likely to rate the effectiveness of on-the-job training…

Data from the Public Use Microdata Sample of the 1990 Census of Population show that home-based workers are more likely than onsite workers to be self-employed, to live in rural areas, to work nonstandard hours, to be women, to be white, and to work in service industries and occupations. (Author)

Data from the European Union's Labour Force Survey show how training opportunities decline with age and are lower for low-skilled/unskilled workers and unemployed persons. Continuing training is more common among workers in higher-level jobs and nearly twice as common in service as in industrial occupations. (SK)

Investigates factors contributing to the growth of part-time employment in Australia, specifically (1) the growth of the service sector, and (2) the possibility that the supply of part-time workers has increased due to the scarcity of full-time employment opportunities. (JOW)

A sample of 1,000 households provided 155 responses regarding dissatisfaction with automobile repair service, 166 for medical care, and 176 for grocery shopping. Analysis supported Hirschman's theory of the impact of "loose monopoly" conditions on consumers' choice of responses to marketplace dissatisfactions. (SK)

Purpose: The purpose of this paper is to describe and analyse the formation of CoPs (communities of practice) in three call centres of cellular communication operating companies in Israel. Design/methodology/approach: This study is based on a qualitative methodology including observations, interviews and textual analysis. Findings: In all three…

Results of 196 usable surveys from and 22 interviews with union organizers showed that some service sector and pink-collar occupation organizers used different organizing styles in predominantly female occupations. Female organizers, especially in manufacturing unions, tended to be explicitly gender conscious. (SK)

This study investigates the relationship between Program for International Student Assessment (PISA) scores in mathematics, science and reading and the employment rates in the following four economic activities: research and development, agriculture, industry, and service industries. Thirty-three countries were included in the study, and most…

A growing number of associate degree programs prepare students for community and social service technician roles. This monograph contains information about community and social service students, faculty, and programs. The first section reports on a workshop attended by educators and administrators representative of a broad range of such programs.…

Secondary analysis of data from a study of skill needs in the British independent retail sector suggests there is justification for focusing on higher-level training in three areas: building and sustaining competitive advantage, e-commerce, and retail operations. These areas are the core modules in a distance learning initiative that resulted from…