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ERIC Number: EJ1451087
Record Type: Journal
Publication Date: 2024
Pages: 26
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0884-1241
EISSN: EISSN-1540-7144
A Service-Dominant Logic of Co-Creation in Higher Education: Emerging Topics and Conceptualizations
Maria de Fátima Cruz; Helena Alves; Ricardo Gouveia Rodrigues
Journal of Marketing for Higher Education, v34 n2 p920-945 2024
This study aims to present a literature review on the phenomenon of higher education co-creation, converging the marketing and management literature with the education literature. We used the systematic literature review (SLR) methodology, resulting in the analysis of 61 articles obtained from the "Scopus" and "Web of Science" databases. Results identified five themes in higher education co-creation: (1) student's role in higher education service and management; (2) expectations of the educational service value; (3) barriers and facilitators of co-creation; (4) impacts and benefits of co-creation; and (5) tools and practices to foster co-creation. Based on the literature review and the service-dominant logic (S-D logic), we identified that co-creation in higher education involves both services co-creation (service as output) and value co-creation, leading us to propose a differentiation of these concepts. The paper also contributes by identifying a conceptual framework to analyse the phenomenon and the presentation of future research directions.
Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Research; Information Analyses
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A