The authors report the results of a cross-class project involving sophomore-level students in an Operations Analysis (OA) class with junior-level students in an Operations Management (OM) class. The students formed virtual teams and developed a simulation model of a call center. The OM students provided the management expertise, while the OA…

Examines an organizational model which is innovative in grouping the library and one or more other information/communication functions under a senior administrator. Present university structures are deemed ill equipped to cope successfully with modern pressures and rapid change. Eight examples of the communication model are examined. (Author/RAA)

Examines how and to what extent business-oriented libraries and information centers in the Nordic countries have implemented strategic quality management (SQM), drawing from theoretical considerations in an earlier article. An operational assessment model is proposed and empirical findings from a survey of business information services are…

The major objectives of this study of the private sector segment of the information industry in New South Wales, Australia, were to identify and categorize the information enterprises, and to provide a basis for the development of a broad model of the information transfer process. A non-random survey of information organizations was made, and the…

Presents a model for the evaluation of database management systems software from the viewpoint of librarians and information specialists. The properties of data management systems, database management systems, and text retrieval systems are outlined and compared. (10 references) (CLB)

The effective utilization of research and development products ranks as one of the top priorities in American public education. The document contains two concept papers by recognized authorities on knowledge utilization activities: A Diffusion Mechanism for the Center for Vocational and Technical Education, Egon G. Guba; and Alternative Diffusion…

Discusses the growing similarities between academic libraries and computing centers and proposes an organizational model for the union of the two into an information services center. The administrative and personnel implications of such a union are addressed. (Author/CLB)

Presents an organizational strategy for effective delivery of required computer technology to management. The nature of the technology is identified, the relationship between technology and information resources management is examined, and the shortcomings of traditional systems approaches are discussed. (24 references) (Author/CLB)

This publication contains three papers concerning the role of information systems in the field of social gerontology. The first, A Prototype Gerontological Information Program, describes research carried out at Syracuse University on the kinds of information needed by individuals in human service delivery and older persons' organizations, and…

Presents the model of the Information Service of the Wisconsin Small Business Development Center Information Service, including the objectives and tasks necessary to develop an information service, and staffing and funding guidelines for the first two years. (EJS)

This article describes how a model developed by the British Library can be used in school libraries to disseminate community information to students. Definitions are given and possibilities, problems, and advantages associated with the delivery of community information in school environments are outlined. Thirteen references are cited. (Author/EJS)

Discusses three configurations that were developed for the Integrated Information Center (IIC) at the University of Minnesota. These configurations--basic, intermediate, and advanced--represent increasing sophistication of support capabilities, increasing costs, and possible stages of implementation, depending on the requirements of the academic…

Discussion of graduate programs in educational computing highlights six models of educational computing programs: (1) the computer science model, which stresses programing; (2) the educational psychology model; (3) the programed instruction model; (4) the instructional design model; (5) the information center model; and (6) the audiovisual…

Papers on local area networks (LANs), modelling techniques, software improvement, capacity planning, software engineering, microcomputers and end user computing, cost accounting and chargeback, configuration and performance management, and benchmarking presented at this conference include: (1) "Theoretical Performance Analysis of Virtual…

A statewide study was conducted to assess the extent of services offered by Education Information Centers (EICs) in Ohio. The following four objectives guided the project activities: (1) to catalog, describe and analyze current statewide resources and services for providing educational information, guidance, counseling and referral services to all…