Hajj guides in the second holy city in Islam deal with some million visitors and pilgrims to the holy Prophet's mosque. Although they are well trained in terms of hospitality and guidance, they seem to lack the basic communication skills in English. As most of the visitors and pilgrims resort to English as an international language, the need…

The purpose of this work is to describe how leaders of the Upward Bound (UB) program at a university in the western United States described their leadership roles in the program. It is a qualitative study based on data drawn from interviews, observations, written material, and field observations conducted over two years. Participants described…