The Student Financial Services (SFS) Benchmarking Report examines student financial services operations including: unpaid student account balances, student accounts in collections, payment channels and methods, student refunds, third-party billing, and staffing and financial services operating budget. [For "2015 Student Financial Services…

This study investigated whether spending habits before and during the Great Recession predicted financial distress. Financial distress was defined as failing to make mortgage and non-mortgage loan payments on time. Data from the 2007-2009 panel of the Survey of Consumer Finances revealed that one's prerecession spending habit did not seem to…

The second iteration of the Student Financial Services Benchmarking Initiative, sponsored by Tuition Management Systems examines student financial services operations at a variety of institutions including unpaid balances, student accounts in collections, payment channels from students, refund payment methods, third-party billing, student…

The third iteration of the Student Financial Services Benchmarking Initiative, sponsored by Tuition Management Systems, examines student financial services operations at a variety of institutions including unpaid balances, student accounts in collections, payment channels from students, refund payment methods, third-party billing, student…

College student debt and loan default are growing concerns in the United States. For each U.S. institution, the federal government is now reporting a cohort default rate, which is the percent of students who defaulted on their loan, averaged over a three-year period. Previous studies have amply shown that student characteristics are strongly…