Discussion of how library buildings communicate affective information and meet users' information needs focuses on a study that investigated locational problems experienced by elementary and high school students in finding books on the shelves. Speed and directness are discussed as measures of success, spatial learning is considered, and…

Discussion of theoretical considerations and practical factors relating to use of library reference service highlights factors involved in desk approachability--need, communication and promotion, physical arrangement of department, positioning (which gives the product a clear image communicating its purpose or use), psychological cost (personal…