This paper provides the framework and context for a systems approach to planning, detailed descriptions of specific steps in the planning process, conclusions, and questions for consideration when executing strategic planning in higher education. The analysis is based on the work of James T. Ziegenfuss, Jr. in his book "Designing…

This document contains four papers from a symposium on performance, productivity, and continuous improvement. "Investigating the Association between Productivity and Quality Performance in Two Manufacturing Settings" (Constantine Kontoghiorghes, Robert Gudgel) summarizes a study that identified the following quality management variables…