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Ndoda, Gladys Ruvimbo; Sikwila, Mike Nyamazana – Research in Higher Education Journal, 2014
The authors design the innovation and learning perspective of the Balanced Scorecard (BSC) of "Ubuntu and client service charter nexus." This article borrows and advances the research carried out by Khomba, Vermaak and Gouws (2011). The point of departure is on praxis of ubuntu/unhu as a holistic approach in the re-modelling of the BSC…
Descriptors: Afrocentrism, African Culture, Holistic Approach, Mixed Methods Research
Ndambakuwa, Yustina; Mufunda, Jacob – Performance Improvement Quarterly, 2006
The University of Zimbabwe (UZ) introduced a performance appraisal system (PAS) designed to improve performance indicators across the board in Public Service including academic/faculty staff at the University of Zimbabwe as part of a nation wide strategy. The Public service is a body responsible for all civil workers including academic staff,…
Descriptors: Job Satisfaction, Program Effectiveness, Foreign Countries, Public Service