This article reports findings from a two-year study of 17 change agents working in three New York City school improvement programs. Interview, observation, and ranking data from the change agents, their managers, and their school clients were analyzed, and a synthesis of findings resulted in a list of 18 key skills for educational change agents.…

This paper describes the use of the ethnographer's perspective in applying research knowledge to the improvement of educational practice. The Documentation and Technical Assistance Project (DTA) uses ethnographic methods to study problem solving in urban public schools. In the complicated culture of the urban school, social, economic and political…

This project was the result of a three year collaboration between the New York Urban Coalition and Intermediate School 162, Bronx, New York. Concerns addressed included institutional development, collaborative planning and implementation, school form and process, and technical assistance strategies. Intermediate School 162 was selected for…