A small group of midsize land-grant institutions in the western United States responded to a survey on what tools they used for troubleshooting, what activities they accomplished using the tools, and who performed their troubleshooting. Most respondents use subscription-manager administration tools, email programs, electronic resource management…

Information-related competencies and training needed by professionals in the Montana Extension Service in order to acquire and disseminate information to clients electronically were studied in a needs assessment of administrators, specialists, and extension agents. An e-mail survey listing 37 competencies was completed by 96 extension agents and…

Reports a study of "Reach for the Sky," a telecommunications project offering rural teachers access to the Internet and online courses. Teachers received Internet training, then became mentors for other teachers enrolled in online courses. Interviews and analysis of e-mail messages highlighted lessons learned about mentoring and online…