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Cisneros, Jesus; Valdivia, Diana; Reyna Rivarola, Alonso R.; Russell, Felecia – Journal of Diversity in Higher Education, 2022
Operating from intersecting theories of validation, marginality, and mattering, this phenomenological study investigated undocumented student support services from the perspective of 49 Undocumented Student Resource Center (USRC) practitioners. In-depth interviews highlighted the ways that USRC practitioners served as validating agents, directly…
Descriptors: Undocumented Immigrants, Minority Group Students, Student Personnel Services, Sense of Community
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Cisneros, Jesus; Lopez, Anna – Journal of Student Affairs Research and Practice, 2020
This longitudinal study investigated the outcomes of DREAMzone, an educational intervention designed to prepare higher education professionals to respond to the presence and needs of undocumented students. Qualitative surveys were administered to DREAMzone participants at three different time points (post-, 2-months, and 8-months). Five outcomes…
Descriptors: Self Efficacy, Undocumented Immigrants, College Students, Higher Education
Fenske, Robert H. – 1984
The present and future training needs of financial aid practitioners (financial aid officers, counselors, and support staff personnel) at Arizona colleges and government agencies were assessed. Attention was directed to the literature on training and programs for financial aid practitioners, as well as the possibilities of developing a…
Descriptors: Higher Education, Information Needs, Needs Assessment, Professional Development