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Download full textD'Cruz, Premilla; Noronha, Ernesto – Qualitative Report, 2010
Based on a study rooted in van Manen's hermeneutic phenomenology, conducted with agents working in international facing call centers in Mumbai and Bangalore, India, this paper describes targets' coping with workplace bullying. Data were gathered through conversational interviews and were subject to sententious and selective thematic analyses. The…
Descriptors: Bullying, Interests, Coping, Foreign Countries
