Recognizing that the proliferation of personal computers and microcomputers has made it possible for individuals to access information and library resources electronically, a user study was undertaken by an academic library to determine if these "invisible" individuals accessed information differently than more traditional library users.…

Arguing that the development of interactive communication systems with microcomputers and computer terminals has created new challenges for public services in academic libraries, the University of Illinois at Urbana-Champaign conducted a needs assessment survey to determine if users of computer-based systems have different needs and expectations…