Benefits of Plain English to Utilities.

Marden-Stephens, Jane

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Peer reviewed

ERIC Number: EJ353463

Record Type: Journal

Publication Date: 1987

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: N/A

EISSN: N/A

Available Date: N/A

Benefits of Plain English to Utilities.

Marden-Stephens, Jane

Journal of Studies in Technical Careers, v9 n1 p20-22 Win 1987

Describes the efforts of one public utility to simplify its bills and make them more informative. Benefits included (1) significant savings on customer complaints, (2) improved employee morale, and (3) upgraded public image. (CH)

Descriptors: Coherence, Communication Skills, Utilities, Writing (Composition)

Publication Type: Journal Articles; Reports - General

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A