This paper presents a study designed to determine the reason first and post-first year students (N=61) chose to leave Chicago Urban University (CUU) prior to graduation. Data were sought from a random sample of 100 students via either a mailed or a telephone survey, with a 61% response rate. The 54-question interview/survey instrument examined the student's satisfaction with university/student services and the reason for leaving the school. Among the survey results were that over 90 percent of the respondents were content with the classroom experience and more than 80 percent were satisfied with tutoring, the library, bookstore services, the cultural programs, grading system, academic instruction, and campus security. Areas receiving the lowest satisfactory ratings included financial aid, faculty advisement, admission services, registration procedures, and faculty competence. Reasons for leaving the school centered on dissatisfaction with grades (41 percent), high tuition and fees (36 percent), family responsibilities (31 percent), insufficient financial aid (29 percent), and personal problems (27 percent). The study findings indicated that dissatisfaction and frustration with university programs and services may have been more the result of the student's personal difficulties, i.e. financial problems, family responsibilities, work, and academic unpreparedness than the university. It is noted that 87 percent of the responding students, however, intended to return to CUU at a future date. Contains nine references. (GLR)