This approach to conflict-management training provides systematic training in coping skills. Trainees are encouraged to look at conflict from the viewpoint of management of personal reactions rather than solely from the problem-solving perspective. Suggested activities for self-examination and skills development are offered. (Author)

This paper addresses the use of one technique, role play, in the resolution of conflictual situations at various levels in the school system. While a variety of options for dealing with conflict are discussed, primary emphasis is given to that method which resolves the conflict and leaves the relationship intact. The method of role play and its…