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Weaver, Richard L., II; Cotrell, Howard W. – Bulletin of the Association for Business Communication, 1991
Examines specific intervention strategies designed to deal directly with complaints, conflict, and criticism. Defines intervention strategies and their importance. Discusses techniques for intervention strategies, and dynamation strategy skills such as observation and listening. (PRA)
Descriptors: Business Communication, Conflict Resolution, Higher Education, Interpersonal Communication

Gold, Deborah T.; Gwyther, Lisa P. – Family Relations, 1989
Notes that research on elder abuse highlights importance of communication and conflict resolution in families of older people, and that few prevention programs are available for use with community groups. Reviews literature on elder abuse and describes an educational curriculum designed to prevent abuse and neglect in families of the elderly.…
Descriptors: Community Education, Conflict Resolution, Coping, Elder Abuse
Adcock, Don; Segal, Marilyn – 1979
This guide for parents discusses social competence in 2-year-old children, drawing upon anecdotal data to provide a sampling of 2-year-old children's social behavior and their parents' child rearing techniques. The data were collected from questionnaires, telephone interviews, and home visits in a 12-month study of the interactions of 86…
Descriptors: Behavior Patterns, Child Rearing, Children, Conflict Resolution