Concentrates on effective procedures for teaching typewritten transcription. Discusses teaching typewritten transcription early; teaching transcription rather than monitoring transcription; teaching punctuation and spelling; and teaching transcription of mailable letters. (CT)

A new injury index by occupation indicates that laborers had injuries at a level almost four times the average while operatives and craftworkers incurred injuries at about one-and-one-half times the norm. Professionals and clerical workers were subject to injuries at a level about one-fourth the average. (CT)

Educators need to know which skills and tasks administrative employers are using. The results of this study revealed that higher-level skills are used more by experienced than by entry-level employees. Experienced employees performed more computer tasks and embraced technology more readily. Neither group was required to have certificates or…

Identifies behaviors that should be taught in the classroom to help the student adjust to the work world. They include poise in accepting criticisms and suggestions, concern for quality, and familiarity with the systems concept of office operations. (CT)

Rather than abandoning education in secretarial/office administration disciplines, universities should be leading the educational transformation required to exploit the potential of computer-based technologies. These new careers will require intellectual and skill development for innovation, flexibility for competitiveness, capacity for adjusting…

Although word prediction software was originally developed for individuals with physical disabilities, little research has been conducted featuring participants with physical disabilities. Using the Co:Writer 4000 word prediction software, three participants with physical disabilities improved typing rate and spelling accuracy, and two of these…

This article provides indices of typing difficulty of typical business writing. These indices are somewhat higher than those found in earlier studies and are much higher than the indices used in textbooks as representing normal difficulty. (SSH)

Explores skills needed by staff in the automated office; skills needed by administrative support personnel; and skills needed by executives and managers. Also makes recommendations for updating classroom equipment. (CT)

Presents the personal experience of 24 students who took part in the TOPS Clerical Training Course with regard to the course as a whole and of various aspects, such as the curriculum, methods of teaching, and relationships. (CT)

The Fullemploy Training Scheme is an experiment designed to overcome problems encountered by disadvantaged youth in Britain's Manpower Services Commission's job training program. The aim of the scheme is to bring minority disadvantaged young people into a special office skills training course which would combine vocational training with…

Focuses on the degree of cyclical sensitivity of the fast-growing services industry. Also examines the employment growth record of the services division, including its impact on overall economic stability in the postwar period. (CT)

The Work Values Inventory and Self-Directed Search were used to predict retention of students in office occupation majors at Utah Valley Community College. The predictive model distinguished among students either retained (graduated, on-track, and "jobbed-out") and noncompleters. Noncompletion was correctly predicted for about 73 percent…

Two groups of 15 Administrative Specialists, 7lL Military Occupational Speciality (MOS), participated in four job-task refresher training sessions designed to enhance the typewriting of military correspondence. One group performed under a study training method which allowed use of a Correspondence Manual while arranging materials into the correct…

This article deals with changes in secretarial jobs and implications for administrative services departments. It considers the impact of technology (elimination of jobs, upgrading of other jobs); opportunities for advancement; and predictions (severe shortage of secretaries, change in job descriptions, dependency on technology). (CT)

A study compiled a list of dictation competencies (competencies of dictators) and found there is substantial agreement among dictators, business educators, and word processors on the importance of dictation competencies. Where there were significant differences, business educators disagreed much more frequently with word processors than with…