Total quality management (TQM) strives to improve organizational functioning by carefully studying the interface between an organization's mission, values, vision, policies and procedures, and the consumer that the organization serves. Central to this approach to revitalizing economic institutions is the importance placed on client satisfaction.…

Existing literature supports the inclusion of students in education reform, documenting benefits for both students and educators. When student voice is not included in reform efforts, these efforts are more likely to flounder. The emerging educational reform of data-driven decision making (DDDM) offers promise for increasing student achievement.…

In this article, I ask how university students with disabilities negotiate with staff arrangements for alternative assessment practices. I draw on three case studies using a personal pronoun perspective to challenge the conventional view that educational policy and teaching practice are forms of rational action. I demonstrate how the lives of…

Alison Cook-Sather begins this review essay with a discussion of David Tyack and Larry Cuban's generative phrase "the grammar of schooling" to provide context for her examination of three texts that address the challenges of school reform: John Sylvester Lofty's "Quiet Wisdom: Teachers in the United States and England Talk About…

The continued downward spiral of enrollment in physical sciences in the USA and Europe has science educators concerned on both sides of the Atlantic. Physics has been particularly hard-hit, with the percentage of students choosing to major in the subject at the lowest level in decades. University physics has a reputation as a difficult, abstract…

This working paper describes a series of recent "student voice" projects undertaken by the New Zealand Council for Educational Research (NZCER). Although these projects varied in terms of their specific contexts and processes, each sought to elicit young people's perspectives (about learning, education and/or other aspects of their…

Involving undergraduates in the design, delivery, and evaluation of classroom-based learning enhances student ownership of the learning environment and stimulates peer interest in the transformative possibilities of education. As bell hooks (1994) eloquently describes, the process of honoring student voices in the classroom enhances "the…

As has been the case throughout the history of education in the United States, the current structures and practices of U.S. schools and colleges are informed by particular ideals regarding the potential of education. Through this comparative descriptive analysis, I argue that a major reason why these ideals have rarely been realized is the way…

This article examines how Hong Kong secondary school teachers define caring and the strategies they adopt for behaviour management. The influence of Taoism, emerging as a theme from the data, was prominent, as its principles were incorporated into the teachers' knowledge of caring. The findings illuminate the influence of Taoism in local schools.…

Learning happens through interaction with others. The purpose of this study is to investigate how online interaction patterns affect students' text revisions. As a sample, 25 undergraduate students were recruited to play multiple roles as writers, editors, and commentators in online text revisions. In playing different roles, they chose to read…

Prompted by restricted funding for a lab which supported student software development work on real-world projects, a contribution program was established to facilitate monetary support from the external clients. The paper explores the relationships between instructor, students and client and how a funding component can affect these ties.…

This paper will review the existing student voice work in higher education and critique its current weaknesses, particularly in relation to conceptualisations of and commitments to participation, transformation and empowerment. It will be argued that the employment of participatory methods in higher education student voice work offers a way to…

Formative assessment is increasingly being implemented through policy initiatives in Chinese educational contexts. As an approach to assessment, formative assessment derives many of its key principles from Western contexts, notably through the work of scholars in the UK, the USA and Australia. The question for this paper is the ways that formative…

Racial inequality in education is a serious problem in the United States. The latest government attempt to address this problem was the No Child Left Behind Act of 2001 (NCLB). This study used the Educational Longitudinal Study of 2002 (ELS: 2002) to examine the relationship between race and composite reading and math scores among Black and White…

This study examined elder mentors' and students' roles, functions, and satisfaction with the Elder Mentorship program at the Graduate Center for Gerontology, University of Kentucky. The Elder Mentorship program matches gerontology doctoral students with older adults in the community. Parallel surveys were constructed to evaluate the program from…