The purpose of this exploratory qualitative study was to determine what successful managers do to create healthy work environments in a healthcare organization. Managers using exemplary behaviors were selected and interviewed based on employee satisfaction surveys, and focus groups were conducted with employees who worked for them. Effective…

The study that informs this article investigated how online learners' participation in and perception of their sense of learning community contributed to or affected their relationship to their workplace environment and their workplace colleagues. The findings support contentions that, in the workplace, the work itself constitutes the most…

Three employee assistance programs designed to combat employee drug abuse are described and evaluated. The author also provides guidelines to consider when designing a substance abuse program: consult all departments that can make a contribution; keep abreast of technical support; and seek outside help if there is no help available within the…

This ethnographic study of interpretations about stress among hospital social workers reveals concrete ways that institutional systems take form in employees' mundane actions and interpretations. There was a dominant form of stress experience consistent with medical ideology and a marginalized form consistent with social work ideology. Ambiguity…

Using a representative sample of Spanish individuals, we explore the effects of workers' education on self-assessed satisfaction with diverse specific aspects of their jobs. We find that the effects of education level on job satisfaction differ, both in size and direction, according to the aspect of the job considered, especially after controlling…

This study examined the effects of organisational learning initiatives on employee motivation. Four initiatives consistent with theories of organisational learning were a priori ranked in terms of concepts that underpin intrinsic-motivation theory. Eighteen employees in a UK petrochemical company were interviewed to ascertain their experiences of…

People with learning disabilities who also exhibit challenging behaviour live in a social context that should be considered in order to understand and deal with their behaviours. This context includes the characteristics of staff members, and their satisfaction with the whole culture and environment in which they work. The social context will also…

A survey of master's- and doctoral-level practitioners is conducted to explore the current trends in career counseling practice. Master's practitioners(n = 151) report significantly larger career counseling caseloads than do doctoral clinicians (n = 150). Respondents who report an exclusive emphasis on career counseling consist almost entirely of…

Most studies of lean production are based on surveys of managers. This article examines the labor process under lean production at a high-end garment factory in Central Mexico through ethnographic research, consisting of nine months of work at the factory, and in-depth interviews with 25 managers and 26 workers. The author found that…

This study was motivated by the premise that no nation grows further than the quality of its education. The paper presents an investigation on the relationships between funding, ICT, selection processes, administration and planning and the standard of science teacher education in Nigeria. The data for the study was gathered through a two page…

The purpose of this study was to test theoretical propositions advanced by Meyer and Herscovitch (2001) concerning the interactive effects of affective, normative, and continuance commitment on focal (staying intentions) and discretionary (citizenship) behavior. Study measures were gathered from a sample of 545 hospital employees. Several a priori…

This paper summarizes a stream of research aimed at developing and validating a measure of employee commitment to work organizations. The instrument, developed by Porter and his colleagues, is called the Organizational Commitment Questionnaire. Satisfactory test-retest reliabilities and internal consistency reliabilities were found. (Author)

Discusses four types of telemarketing centers and their human resource needs, selecting the right people for the job, motivating and compensating employees, and handling burnout and turnover. Charts are included illustrating key tasks and job design factors, selection criteria, and training and development factors. (CT)

Discrepancies between staff perceptions of program efficacy and empirical evaluations of program effectiveness were studied for two drug education and prevention programs. Possible explanations involve: (1) the relatively low drug involvement of the study population; (2) differing expectations about program impacts; and (3) the sensitivity of…

Studies organizational communication cultures in United States-Thai parent-subsidiary organizations doing business in Thailand and ascertains to what degree employees at the subsidiary locations participated in the creation of their organizational communication cultures. Develops the idea of negotiated cultures to understand the extent to which…