This article summarizes the use of SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis and subsequent action planning as a tool of self-assessment to meet CAS (Council for the Advancement of Standards in Higher Education) requirements for systematic assessment. The use of the evaluation results to devise improvements to increase the effectiveness of the program and its services fulfills Part 13: Assessment and Evaluation of the CAS standards. Professional tutors in the reading, writing, and mathematics developmental laboratories of the Learning Resource Center (LRC) of Lincoln University, Pennsylvania welcomed the use of SWOT analysis and developed an evidence-based action plan to increase the effectiveness of the program.