Educators need to know which skills and tasks administrative employers are using. The results of this study revealed that higher-level skills are used more by experienced than by entry-level employees. Experienced employees performed more computer tasks and embraced technology more readily. Neither group was required to have certificates or…

Identifies behaviors that should be taught in the classroom to help the student adjust to the work world. They include poise in accepting criticisms and suggestions, concern for quality, and familiarity with the systems concept of office operations. (CT)

Explores skills needed by staff in the automated office; skills needed by administrative support personnel; and skills needed by executives and managers. Also makes recommendations for updating classroom equipment. (CT)

A study compiled a list of dictation competencies (competencies of dictators) and found there is substantial agreement among dictators, business educators, and word processors on the importance of dictation competencies. Where there were significant differences, business educators disagreed much more frequently with word processors than with…

In fall 2002 staff of the Los Rios Community College District (LRCCD) Office of Institutional Research collaborated with occupational deans, academic deans, and faculty to develop and administer a survey of former students of Office Administration. The survey was designed to determine how well courses had met the needs of former Office…

The purpose of phase I of a feasibility study was to provide information to serve as guidelines for implementation of telecommunications into the office technology curriculum at Jefferson College. Extensive research of available literature and interviews with users and vendors of telecommunications equipment provided the background necessary for…

The success of shorthand/transcription programs should be judged more on students' abilities to satisfy the ultimate goal of shorthand/transcription--neat, error-free copy--rather than on their abilities to pass three-minute speed takes with 95 percent accuracy. (CT)

The Insuring Information Technology Competence project explored ways to improve skills and retrain individuals to exploit information technology (IT) for more effective delivery of financial services. Seven organizations working in the financial services sector in Britain participated. The project was dependent on the organizations' ability to…

This is the fourth annual report to Congress by the US Department of Education. Among the highlights of this report are: (1) More students were reported by states as having enrolled in vocational and technical education courses in Program Year (PY) 2002-2003 than in the past three years; (2) There remain concerns about the quality and reliability…

This study is a consolidation of the findings acquired in the course of three parallel surveys conducted in France, Italy, and Spain on the impact of new technologies in the telecommunications and administration/office sectors. Data are from an ad hoc interview questionnaire directed at the people in charge of functional areas of the firm and…

The results of a five-step curriculum analysis of the office occupations program at Fresno City College, California, are provided in this booklet. (An analysis of four other vocational programs are provided in CE 019 817-820.) The products of step 1 include a definition of the employment opportunity for this area and a statement of the…

This publication describes four highly regarded workforce development programs, concentrating on how they cultivate emotional intelligence--how they prepare trainees for the cultural demands of the workplace. Section 1 describes how ACHIEVE, Cabrillo Community College, Watsonville, California (CA) teaches business dress, skills and culture in two…

This report details findings of a study to determine a priority listing of competencies based on the perceived needs of vocational instructors. The nine-page narrative addresses the development of the instrument which surveyed vocational teachers' perception of importance to job, level of competence, and need for inservice training regarding 107…

This bulletin is the eighth compilation of statistics on private commercial and business schools made by the Office of Education since 1900. The seventh, or preceding report, on this field of education was published for the year 1929. The effect of the economic situation on private commercial and business schools has been to reduce their…