Since its publication in 2005, Mark A. Greene and Dennis Meissner's "More Product, Less Process: Revamping Traditional Archival Processing" has led to much discussion and self-examination within the archival community about working through backlogs. This article discusses the impact of Greene and Meissner's work and considers the questions and…

Relates the marketing concept to library reference services. Highlights include a review of the literature and an overview of marketing, including research, the marketing mix, strategic plan, marketing plan, and marketing audit. Marketing principles are applied to reference services through the marketing mix elements of product, price, place, and…

Explains conjoint analysis and its use in marketing research and describes an evaluation of reference services in academic libraries that used conjoint analysis to determine user preference regarding the importance of definitiveness of answer, waiting time, service time, number of items found, hours of available service, and cost. (Contains 13…

Summarizes current reference-services costing practices and reveals problems with these practices. Suggests six ways that current costing practices of reference services can be improved. (AEF)

This report examines the costs of and services provided by the three major bibliographic utilities, OCLC (Online Computer Library Center), RLIN (Research Libraries Information Network), and WLN (Western Library Network). The services examined include acquisitions, cataloging, interlibrary loan, and reference. To examine costs, the format of the…

Use of online bibliographic databases as ready-reference sources was evaluated in five-month study at three reference areas in University of Arizona Library. Equipment and training requirements were analyzed, and statistics were collected on databases searched, costs per search, question type, and patron and staff reactions. Ready-reference…

Examines two databases--MEDLINE and ABI/INFORM--as currently implemented on laserdisk, commercial systems, and local time-sharing in the University of Pennsylvania libraries. The direct costs to the library of installing and operating the three formats are analyzed, and costs and benefits to users are discussed, including comparisons of the…

In order to determine the feasibility of offering free online searches to undergraduates at Texas A&M University's Evans Library, free searches were offered to selected technical writing classes. Student evaluation of the searches are provided and ways to make the service available to undergraduates are suggested. Ten references are cited.…

Argues that today's technology supplements traditional means of scholarship and communication. Discusses University of Denver's policy of technology implementation, information technology, interdisciplinarity, changing library environment, information usage and control, and costs. Concludes that future libraries will be defined not by technology…

Offers a model for choosing among CD-ROM, end user access, mediated online searching, or locally mounted files as alternatives for extending online catalogs and replacing printed indexes. Estimates of demand and comparisons of costs made at Trinity and Clemson Universities provide a quantitative framework for selection. (Contains four references.)…