Deals with the difficulties that arise in overcoming the physical and bibliographic problems of microform government publications. Areas discussed include accessing documents, arranging collections, and type of physical facilities and equipment needed. Practical suggestions for promoting use of microforms documents are given. (Author/EM)

Examines interpersonal communication in physician-patient interaction and physician-patient research models; suggests application of these models to librarian-patron interaction. Discusses human characteristics that affect interaction, the need for patient and patron satisfaction and compliance with instructions from interactions, and assumptions…

Discussion of performance appraisal and evaluation focuses on a peer review and evaluation process of reference services that was developed at Louisiana State University. Formative evaluation principles are discussed, user survey results are reported, and a checklist for implementing a peer desk review process is provided. (20 references) (LRW)