The University of North Dakota (UND) Libraries have developed a multi-award winning Customer Service Program (CSP) involving longitudinal assessment and continuous improvement. The CSP consists of iterative training modules; constant reinforcement of Customer Service Principles with multiple communication strategies and tools, and incentives that…

High-quality career and technical education (CTE) and work-based learning opportunities can support students along a pathway to credential attainment, employment and upward economic mobility through intentional skill development and experiential learning. CTE concentration in high school can increase graduation rates while helping students build…

As William Newell observed, in order to obtain an excellent undergraduate education, it is necessary for students to move between disciplinary and interdisciplinary educational experiences; additionally, he claims it is essential that "students also…shuttle back and forth between the classroom and the outside world" (Newell, 2010, p.…

This brief presents a review of research and current state practices as they relate to measures that Iowa might consider for its federal accountability indicator of school quality or student success--specifically, for inclusion within a composite index of postsecondary readiness. Section 1 of this brief introduces a framework for evaluating and…

This article is the second in a series of narrative studies of leaders in the field of multicultural education researched and written by Cheryl Hunter and several of her graduate students at the University of North Dakota. The first in the series appeared in the Fall 2017 issue and other articles will appear in future issues of "Multicultural…

Districts across the country are facing severe shortages of teachers--especially in certain subjects (math, science, special education, career and technical education, and bilingual education) and in specific schools (urban, rural, high-poverty, high-minority, and low-achieving). The severity of the teacher shortage problem varies significantly by…

Although honors students are highly motivated and intellectually promising, they are not empty cognitive vessels ready to be filled with professorial knowledge. They are, instead, complex, multifaceted young people, sometimes troubled, often delighted and delightful. While at college they are learning how to live their lives not just as…

Universities across the nation have been called upon to provide evidence of student learning through direct means of assessment. Value-added assessment, which aims to document the development of student learning from the beginning of the university experience to the end, has been called "accountability's new frontier" by the American…

The purpose of this paper is to inform evaluators of a method of evaluating capacity building in educational programs. One definition of capacity building is helping an organization increase its ability to fulfill its mission (Wing, 2004). Evaluators of capacity-building efforts therefore must focus on evidence that the program has helped to build…

In 1994 the Ford Foundation launched the Rural Community College Initiative (RCCI) as a "national demonstration project to help community colleges in distressed regions move their people and communities toward prosperity. It challenged community colleges to become catalysts for economic development and supported aggressive efforts to increase…

Guided by a new framework, the NAEP science assessment was updated in 2009 to keep the content current with key developments in science, curriculum standards, assessments, and research. The 2009 framework organizes science content into three broad content areas. Physical science includes concepts related to properties and changes of matter, forms…

Guided by a new framework, the NAEP science assessment was updated in 2009 to keep the content current with key developments in science, curriculum standards, assessments, and research. The 2009 framework organizes science content into three broad content areas. Physical science includes concepts related to properties and changes of matter, forms…

Higher education has become more accessible than ever before, although students from some demographic groups still face challenges in attending college. To help improve access to higher education for minority and low-income students, Titles III and V of the Higher Education Act, as amended, provide grants to strengthen and support institutions…

For five years running, the National Council on Teacher Quality (NCTQ) has tracked states' teacher policies, preparing a detailed and thorough compendium of teacher policy in the United States on topics related to teacher preparation, licensure, evaluation, career advancement, tenure, compensation, pensions and dismissal. The "2011 State…

In addition to providing an information base for North Dakota decision makers faced with immediate coal development plans in Mercer County, this study is also designed to serve as a prototype for similar studies incorporating the format and assumptions of the Old West Regional Commission's "Procedures Manual". The investigation is…