The first section of this article reviews the literature on the changing face of reference, beginning with a discussion of the national decline in reference transactions, its causes, and the likelihood that online reference services might one day halt or reverse the decline. It then analyzes definitions of the term "reference," pointing…

Reference service via instant messaging (IM) has significant potential to benefit distance learners. There has been wide experimentation with IM to expand reference services in libraries across the US, with mixed results. Concern has been expressed that IM cannot provide the same reference experience as face-to-face interactions. One academic…

Each year the State Library sends annual report forms to California's public, academic, special, state agency, and county law libraries. Statistical data from those reports are tabulated in this publication, with directory listings published in the companion volume, "California Library Directory." For this fiscal year, 389 libraries of…

A 2-phase study evaluated the existing reference referral network in California, and developed and evaluated two alternative designs, one organization-based and the other formula-based. The evaluation phase consisted of the following tasks: (1) a survey of all public libraries and cooperative systems of the state regarding their priorities for and…

Each year the State Library sends annual report forms to California's academic, public, special, state agency, and county law libraries. Statistical data from those reports are tabulated in this publication, with directory listings published in the companion volume, California Library Directory. For this fiscal year four hundred and thirty seven…

Each year the State Library sends annual report forms to California's academic, public, special, state agency, and county law libraries. Statistical data from those reports are tabulated in this publication, with directory listings published in the companion volume, California Library Directory. For this fiscal year four hundred and eight…

Social and economic issues affecting the vitality of public libraries in California are discussed. A 1993 study by the California State Library identified diminishing reference skills and reference collections, reduced funding which impacted staffing, increased demand, technology change, and language/culture issues as contributing factors to…

Reviews World Wide Web sites useful as alternative resources for reference librarians. Sites described are: general reference; reference for kids and teens; regional interest for Southern California, including local foreign-language resources and local history sites; and interactive reference. (JAK)