In order to learn from experiences of academic libraries that combined their Circulation and Reference functions into one service point, an informal survey was conducted through relevant listservs. Some academic libraries have combined Circulation and Reference Departments at one desk and others are in the process of doing so. The results…

Arguing that physician/patient and librarian/user communications are similar, this article compares medical and reference interviews, focusing on physician or librarian attitudes and behaviors as it presents a series of verbal communication issues and outcomes. Offers suggestions to avoid communication problems at the reference desk, improving…