Quality measurement is essential in every form of research, including institutional research and assessment. This paper addresses the erroneous assumptions institutional researchers often make with regard to survey research and provides an alternative method to producing more valid and reliable measures. Rasch measurement models are discussed and…

Institutional performance benchmarking requires identifying a set of reference or comparator institutions. This paper describes a method by which an institution can identify other institutions that are most similar to itself using a methodology that identifies the nearest institutional neighbors based on a balanced set of metrics accessed from…

When the W.K. Kellogg Foundation first approached a group of tribal college presidents in 1994 with a $23 million grant for a handful of their institutions, the tribal college leaders did not exactly trip over themselves to get the money. They wanted it to be split among all of them, and the foundation honored the tribal college leaders' wish.…

The hard choices that must be made to balance budgets at higher education institutions can be painful and have dramatic consequences that may linger for years. If enrollment projections and therefore tuition income/budgeting projections for future years are inaccurate, then the result may be unnecessary or insufficient budget reductions, both of…

There is a steady line of research to understand faculty diversity and its impact on the work life quality of faculty and learning outcomes of students in the U.S. higher education systems. What makes this volume unique is that, rather than treating diversity as a static and simplistic concept, the chapter authors presented information to show…

The calls for more accountability in higher education, the shrinking budgets that often force larger class sizes, and the pressures to increase degree-completion rates are all raising the stakes for colleges and universities today, especially with respect to the instructional enterprise. As resources shrink, teaching and learning is becoming the…

When colleges look to compare themselves with others, they are not much different from high-school students chasing popularity: Everyone wants to be friends with the Ivy League, but the Ivy League is really picky about whom it hangs out with. Each year colleges submit "comparison groups" to the U.S. Department of Education to get…

Institutional researchers might know more about non-tenure-track (NTT) faculty than leaders on many college campuses, particularly four-year institutions and research universities (Cross and Goldenberg, 2009). As such, institutional researchers play an important role in educating campus leaders about this growing segment of the academic workforce.…

This article discusses the growth and current state of learning communities (LCs) in higher education. It reviews literature on the impact of LCs, highlighting a sample of single-institution studies and describing results from multi-institutional studies. LCs have been a growing movement aimed at educational reform for decades, and evidence…

This article presents an original application of Q methodology in investigating the challenging arena of emotion in the Higher Education (HE) workplace. Q's strength lies in capturing holistic, subjective accounts of complex and contested phenomena but is unusual in employing a statistical procedure within an interpretivist framework. Here Q is…

This chapter introduces the concept of benchmarking and how higher education institutions began to use benchmarking for a variety of purposes. Here, benchmarking is defined as a strategic and structured approach whereby an organization compares aspects of its processes and/or outcomes to those of another organization or set of organizations to…

This article summarizes the process of conceptualizing the third mission of higher education institutions. First, the relevant changes in the socio-economical context of higher education are enumerated and institutional responses are described. Next, the main trends in defining the third mission are delineated, and the ways in which the various…

Sweden has a high level of student influence. At Lund University, students are not viewed as counterparts but partners in the university's activities. Lund University has carried out Student Satisfaction Surveys (barometers) since the 1990s and an overview has shown that an evaluation culture has grown during the past decade. It is, however, time…

In this article, the author identifies six "traps" of institutional research. These traps are: (1) the seductive power of scenarios; (2) that change is the solution to everything; (3) "benchmarking for comfort"; (4) fixation on Research Assessment Exercise (RAE); (5) reputation over quality; and (6) dealing with the counter-intuitive. The author…

In an age in which information and data are more readily available than ever, it is critical for higher education institutions to develop tools that can communicate essential information to those who make decisions in an easy-to-understand format. One of the tools available for this purpose is a dashboard, a one- to two-page document that presents…