This paper will address the role of early-modern (1550-1800) English servants in the training and education of the children residing in the households in which these servants worked. Some resident servants were employed primarily, if not solely, to educate the children of their masters and mistresses. These tutors, governesses and chaplains are…

Learning in workplaces is neither ad hoc nor informal. Such labels are a misnomer and do not do justice to the highly-structured nature and complexity of many workplaces where learning takes place. This article discusses the organisational and structural framework developed from a three-year doctoral study into how apprentice chefs construct their…

In the past few years, American companies have turned to customer service as a way to create a competitive edge. This article discusses how several companies train their employees to deal with customers. (JOW)

Federal Express uses Service Quality Indicators to measure customer satisfaction and innovative training methods such as an interactive video network, pay-for-performance/pay-for-knowledge, and a Leadership Evaluation and Awareness Process. (SK)

There are very few jobs today that do not require basic literacy and numeracy skills. Even when the job itself is manual, employees need to read health and safety notices, fill in a job sheet and check their pay and overtime hours. Service industry jobs place even more demands on the workforce, with their emphasis on efficiently and rapidly…

This article: (1) clarifies the meaning and intent of contract services; (2) reviews past and current uses and implications; (3) discusses conditions and circumstances that influence use of contracting services; and (4) presents a conceptual model that reduces negative connotations and that encourages use of contract services as a management tool.…

Discussion of trends in student support in higher education focuses on support services in distance education. Topics include manufacturing organizations versus service organizations; types of student services to offer; learning from service management; application of new technology; social innovation; Bates' ACTIONS model applied to student…

Describes development and implementation of a theoretically organized, skill-based curriculum developed for practicing managers in public service in New York and delivered by 15 different postsecondary institutions. (Author/CH)

Case studies on recreation, tourism, retirement homes, and information processing and distribution centers illustrate service industries subject to deliberate economic stimulation. The panel concludes that Appalachian communities may be missing major opportunities for development due to misunderstandings and "myths" about the economic…

The benefits of cooperative education for recreation specialists are discussed. (JD)

Describes the Template Project, which drew on the evaluation needs and techniques of service industries to create an evaluation instrument for distance education courses. Asserts that this method of evaluating distance education courses allows for students' perceptions of their programs to be identified and used. (EV)

In a recent survey of continuing and professional education leaders, the University Continuing Education Association (UCEA) reported that marketing budgets are steadily rising with institutions spending an average of $319 million on an integrated marketing mix that targets would-be students. What the numbers do not tell is the potential benefit of…

This paper reports the findings of a study of the role of sports in the lives of U.S. Congressmen and focuses attention on six gifted athletes for whom sports provided preparation for government service. The word "hero" as used in this paper refers to former members of Congress who were admired for their athletic prowess and for their…

WOVEN (Women's Ohio Volunteer Employment Network), is directed at changing the low representation of women in decision making positions in public service. Women comprise more than a third of the work force in the State of Ohio; yet they have typically held the low level, low paying jobs. A 1973 status report on women in State government revealed…

The Xerox Center for Training and Management Development considers itself an adjunct rather than an alternative to traditional higher education; the center's responsibility is to supply its students with the specific knowledge and skills they need to do their jobs efficiently and to advance professionally. (JMF)