Since 2008, classroom learning activities on the working poor and the living wage have been included in an introductory core course that focuses on community services and professions in the School of Community Resources and Development at Arizona State University. The U.S. Census Bureau reported in 2008 that 8.9 million people were classified as…

Treating employees fairly produces many positive outcomes, but evidence suggests that managers' efforts to be fair are often unsuccessful because they emphasize the wrong aspects of justice. Managers tend to emphasize distributive justice, though employees may be most concerned with procedural and interactional justice. Organizational justice…

A furlough is a cross between a vacation and getting fired. College employees have the day off, but they are not getting paid. A few college employees are adhering to the letter of their unpaid furloughs, but most have trouble drawing the line between life and work. In these lousy economic times, a handful of colleges have already instituted…

This report describes the final evaluation of a condensed work schedule, the Summer 2009 4-Day Work Week (S4-DWW), adopted by The School Board of Broward County, Florida. The goal for the program was to close the entire district for 1 day each week to reduce utility costs. Except for a few cases, district schools and offices were closed on Fridays…

Face-to-face, semistructured interviews with 18 staff in a public psychiatric adolescent residential treatment facility were conducted to obtain an inductive approach to their understanding of what leads to aggressive behavior among adolescents. Staff's views of the precipitants of aggressive behavior centered on three themes: understanding of the…

Since 2008, Victoria University (VU) Library has employed 20 or more Student Assistants annually who work on a casual basis for up to 12 hours per week during terms/semesters to staff the Library in Study Hall mode (where there is self-service access to PCs and collections and limited staff assistance). This initiative appears to have been highly…

Three leading corporations, the Ritz-Carlton, Accenture, and Healthcare Corporation of America, were examined to see how they handled problems that also were faced by school districts. Their strategies for recruiting and retaining employees, measuring performance, and providing professional development differed significantly from those of most…

With 6 billion British pounds of public spending reductions already on the table, and far deeper cuts inevitable, what are the prospects for adult learning in the new Parliament? Some of the regular contributors of this journal were asked what they expected and what they would like to see. Ewart Keep warns that the coalition parties' commitments…

While opinions from the general public are certainly important, opinions from the museum staff are also necessary to improve user service systems. this article introduces two groups of museum staff who have evaluated the usability of mobile guidance systems in Japanese museums. One group is the research team who used the PDA system in the National…

It can be difficult for any customer service environment to keep up with the whirlwind pace of change in today's technology-centric world. The challenge can be particularly daunting in an institutional setting accustomed to deliberative, consensus-driven change. The Office of the Registrar at Indiana University Bloomington (IUB) has a…

Trust facilitates individual and organizational learning, and is often misunderstood by organizations although they must continuously learn in order to attain strategic goals and survive. Furthermore, leaders of organizations often view trust defensively and their reactions may impede organizational learning. This paper builds on prior research…

Managerial coaching is popularized as a way of motivating, developing and retaining employees in organizations. Yet, there has been lack of empirical studies to examine the linkage between managerial coaching and its potential impact on employees. This study investigated the relationships among managerial coaching and employees' personal learning,…

With baby boomers on college campuses nationwide getting ready to retire, those next in line--professors, administrators, and staff members in the middle of their careers--feel somewhat dispirited. They are more likely than anyone else on their campuses to harbor negative feelings about their jobs, career advancement, and the fairness of the…

This empirical study examines employee perceptions of quality management at three different time periods. New employees at a large United States manufacturing organization were surveyed regarding their perceptions of their organization's quality management practices before they attended a new employee orientation training, immediately after the…

While theoretical models aimed at explaining or predicting employee turnover outcomes have been developed, minimal consideration has been given to the same task regarding safety, often measured as the probability of a crash in a given time frame. The present literature review identifies four constructs from turnover literature, which are believed…