ERIC Number: EJ741132
Record Type: Journal
Publication Date: 2006-Jul
Pages: 27
Abstractor: Author
ISBN: N/A
ISSN: ISSN-0360-3989
EISSN: N/A
How "Does" the Comforting Process Work? An Empirical Test of an Appraisal-Based Model of Comforting
Jones, Susanne M.; Wirtz, John G.
Human Communication Research, v32 n3 p217-243 Jul 2006
Burleson and Goldsmith's (1998) comforting model suggests an appraisal-based mechanism through which comforting messages can bring about a positive change in emotional states. This study is a first empirical test of three causal linkages implied by the appraisal-based comforting model. Participants (N=258) talked about an upsetting event with a confederate trained to display low, moderate, or high levels of person centeredness and nonverbal immediacy. After the conversation, participants completed several scales. Latent composite structural equation modeling was used to examine the model, which showed that person-centered and immediate emotional support exerted a direct effect on emotional improvement. Above and beyond this direct effect, person-centered comfort also encouraged people to verbalize their thoughts and emotions. These verbalizations facilitated cognitive appraisals, which in turn exerted a strong direct effect on emotional improvement. Mediation analyses further suggested that verbalizations of positive emotion words in conjunction with reappraisals partially mediated the influence of person-centered comfort on emotional improvement.
Descriptors: Emotional Response, Affective Behavior, Interpersonal Communication, Affective Measures, Empathy, Social Cognition, Mediation Theory, Structural Equation Models, Psychometrics, Problem Solving
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Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A