Ever since the first customer relationship management (CRM) tools found their way onto North American campuses around 2002, higher education administrators have cringed at the mention of the word "customer," preferring to substitute "constituent" for the more sales-driven term. Yet, with competition for qualified candidates…

"Building Institutional Capacity for Data-Informed Decision Making" is the third installment of the Cutting Edge series, which aims to help colleges engage faculty, scale successful interventions, and create a strong culture of evidence through use of data to strengthen their institutional change and student success efforts. Though the…

As Americans near the end of the first decade of the new millennium, higher education in the United States is caught in a classic "good news/bad news" dilemma. The good news? Broad recognition of the importance of higher education to the country's future, along with larger federal funding increases than at any time in their history. The bad news?…

One of the areas most often neglected by those responsible for information systems in colleges and universities relates to ownership, privacy, confidentiality, and security of data. Background information and definitions are provided, and a suggested environment is described. Model recommendations for institutional policy are offered. (MLW)

Universities are drawn to portals as an effective way of organizing and delivering campus services and information. In a university environment, where the desire for local autonomy and the impetus for centralization are in constant tension, a portal seems especially appealing because it allows local solutions through a shared medium. But the fact…