Customer relationship management (CRM) is a core business strategy for most organizations. In today's global economy, it is essential for organizations to find ways of increasing their productivity. This article discusses the operations management's decision of customer relationships management. It is vital for a business to motivate its employees…

Technologies of payment rather than technologies of connection are the real trigger for the expansion of electronic commerce on the Internet. This article discusses "smart cards," highlighting Mondex, the electronic purse developed in the United Kingdom. Predicts that cash will be replaced by "e-cash," which is cheaper to make,…

Many people are investing these days, but many librarians, especially non-business librarians, are uncomfortable helping patrons with questions on the subject. This reference guide gives librarians the knowledge and confidence to assist patrons in identifying the correct information in a critical but little understood investment area--the bond…

Increasingly, organizations find that they need to integrate large number of information systems in order to support enterprise-wide business initiatives such as e-business, supply chain management and customer relationship management. To date, organizations have largely tended to address information systems (IS) integration in an ad-hoc manner.…

The first full year of the Indian Financing Act of 1974 was fiscal 1976, after which $91 million had been appropriated for the Revolving Loan Fund, the Loan Guaranty and Insurance Fund, and the Indian Business Development Grant Program. The Revolving Loan Fund, consolidated from 4 previous funds, was underutilized. Only $13.3 million was loaned to…

The Indian Financing Act of 1974 was vital legislation to Indians, previously prevented from obtaining credit from non-Indian lenders who customarily categorized Indians as poor credit risks or set interest rates prohibitively high. Problems in preparation of the administrative regulations delayed initial implementation of the Act until December…