Mistreatment of older adults is commonplace. These individuals are subjected to abuse, financial exploitation, and neglect. The authors present an overview of the literature concerning mistreatment, with an emphasis on clinical, ethical, and legal considerations. Methods are proposed for prevention, including counselor education, advocacy, and…

Describes the volunteer advocacy program developed by the East Tennessee Advocacy Assistance Program to assist the ombudsman/director in resolving problems of residents in long-term care facilities. Effective volunteer participation requires intensive training, well-defined policies and procedures, coordination with aging network and long-term…

Describes an age-integrated program serving residents in long-term care facilities in New York State. Describes the program's inception, the nature of recruitment efforts, and the content of the training program. A number of illustrations of volunteer ombudsmen interventions are presented for the purpose of providing an overview of services.…