Presents a nine point "User Friendly Index" scale used to describe increasing or declining degree of computer system friendliness. Terms to denote the user system such as intimate, friendly, cordial, polite, crabby, ornery, hostile, and vicious are discussed. Seven references are cited. (EJS)

Discussion of the search process in the online information field focuses on what information professionals do after the data have been gathered and are ready to be presented to the end user. An example is given using a framework developed at Henkel Research Corporation that puts results in a more helpful context. (LRW)

Discusses interface agents and online help systems, focusing on Microsoft's animated office assistants. Highlights include intermediaries such as librarians in off-line reference problems; user complaints about online help systems; navigation problems; evaluation of the online office assistants; and categories of user queries to online help…

Identifies the questions librarians should ask before adopting local online, and compares the advantages and disadvantages of CD-ROM and site database systems. User reactions to local online are discussed and the impact of such systems on reference services and the reference librarian's job content are examined. (CLB)

Reports views of six professionals--a psychologist, an educator, an administrative assistant at a medical college, a chemist, and a labor lawyer--who conduct their own online searching. The uses of microcomputers and online databases, costs, time involved, information needs, and satisfaction with the accuracy of search results are discussed. (EJS)

Describes procedures used at the State University College at Buffalo library to limit CD-ROM searches to journals available in their collection. Modifications to DIALOG OnDisc databases are explained, the limitation of online database searches to local holdings is discussed, and user needs and user satisfaction are considered. (LRW)

Based on manual observation of 187 zero result online searches at a university library, this article addresses three types of problems that can produce such search results: multiple database searching, topic negotiation, and database availability. A summary of conceptual and practical recommendations for searchers are provided. (6 references) (EJS)

Reviews experiences with online searching at the Nazareth College library. Topics discussed include user expectations; actual and perceived search quality; the impact of laser printers; growth in online searching; increases in other reference services; the use of CD-ROM technology; and costs and pricing policies. (LRW)