The increasing availability of recording technologies makes it easier to include usability testing projects in business communication courses. Usability testing is a method of discovering whether people can navigate, read, and understand a print or electronic communication well enough to achieve a particular purpose in a reasonable time frame.…

Arguing that, as a general principle, the most efficient, best organized and managed organization would have little duplication of work or of service to its markets or publics, this paper presents a method for assessing duplication among organizational components of work performed and of services to various publics and for determining the extent…

Divided into two sections, this report describes research on the range and degree of assessment of students' communication skills in colleges and universities and includes the following findings: (1) of the 384 respondents from college speech communication departments, 45 reported using large-scale, uniform testing of students; (2) these…