Alignment between K-12 education and the workforce is critical because jobs are changing. Students must be prepared not only for the jobs of today but also for the jobs of the future. Securely linking data between state K-12 and workforce data systems can create a bridge between these agencies as they develop shared career readiness goals for…

The University of Washington (UW) adopted a dual-provider cloud-computing strategy, focusing initially on software as a service. The original project--to replace an obsolete alumni e-mail system--resulted in a cloud solution that soon grew to encompass the entire campus community. The policies and contract terms UW developed, focusing on…

"I saved my presentation in my personal drive on the server last night, but now I can't find it. It just seems to be gone. Can you get it back?" "It looks like the mail server is corrupted. When was the last backup?" These sorts of questions, whether from faculty, students, or IT staff, can be an IT nightmare, or they can set…