When the global financial crisis hit in 2008, it looked at first as if many European universities were going to escape the worst. Higher education has long been considered a public right and a taxpayer-financed obligation, and there was optimism that universities, which government leaders hail as drivers of economic growth, would emerge relatively…

A progressive attempt to replace traditional public administration values and concepts by others that are closer to private management can be observed in the replacement of the service user concept by that of consumer or client. This redefinition's more implicit or explicit intent is to increase consumers'/clients' status, their capacity to choose…